Warranty & Servicing

I think my shear is faulty

Check the warranty terms on the product page and the Warranty page, then contact us with your order number, photos and a short description. We will help with the next step. Your rights under Australian Consumer Law still apply.

It pulls or pushes hair. What now?

Check for trapped hair and follow the maker’s tension instructions first. If the cut still feels wrong, ask a sharpener experienced with that blade type to inspect it. Edge servicing is different from a fault claim. We do not sharpen shears ourselves; the maintenance guide and mail-in checklist can help you prepare.