Frequently Asked Questions
Straight answers about orders, delivery, returns and finding the right shear.
Choosing a tool
Which shear should I buy first?
Start with a cutter for the job you do most. Compare length for reach, edge for the cut, and handle for your grip.
When do I need a thinner?
Use a thinner after the main cut when you want to soften a transition or remove weight in stages.
Can I order a left-handed set?
Some sets offer left-hand variants. Check that both tools and the selected sizes suit your hand.
Where are the product specifications?
Each product page lists its model, selected variants and recorded blade and handle details.
Orders and delivery
What payment methods can I use?
Payments are processed by PayPal. At the payment step, the PayPal window shows the ways you can pay. Prices are displayed in AUD.
Do you deliver outside Australia?
Online checkout delivers to Australian addresses only. If you have a question about delivery, contact us before placing an order.
What does shipping cost?
Standard shipping is A$6, and free on orders over A$89. Express is A$9.95; choose it at checkout.
How do I track a parcel?
Open the receipt link in your order confirmation email; tracking comes with the dispatch email.
After purchase
Can I return a shear?
Yes, for a change of mind within 14 days of delivery if it is unused, undamaged and in its original packaging. You pay return postage, the original delivery charge is not refunded, and a 10% restocking fee applies. Contact us with your order number first.
My shear pulls hair. What should I do?
Clear trapped hair and check the maker’s tension guidance. If the cut still feels wrong, ask a professional sharpener to inspect it.
How do I raise a fault?
Contact us with your order number, model and photos. The Warranty page explains the next steps.
Still have questions?
Our team is happy to help with personalised advice about scissors, sizing, or anything else.